Refund | Cancellation | Exchange Policy

LAST UPDATED: March 22, 2022 | NO REFUNDS. ALL SALES ARE FINAL

CANCELLED EVENT

An event may be cancelled or postponed by the promoter, team, or venue operator due to weather, scheduling, or other unforeseen circumstances. We will attempt to reschedule any cancelled event for a later date. If we’re unable to reschedule, we will issue a refund in the original method of payment. Please check the event information online or contact us via email at info@givingwithaloha.org. Our primary form of communication will be email. We recommend signing up for our guest list and ensuring an email is associated with your account to be included in general information. Direct phone calls to patrons will be limited and only used when email communication is not possible. Information will be delayed if we are required to call a patron due to lack of available email. Our social media channels will also be updated to spread the word. Refund and exchange policies for cancelled events are set by Giving With Aloha.

Giving With Aloha will NOT be liable for and will not pay or reimburse any travel, lodging, meals, or any other expenses that you or anyone else may have incurred in connection with a cancelled or postponed event. It is also important to note that we will never ask for credit card information for sales that have already occurred. When dealing with a cancellation, we are merely trying to provide information for a rescheduling situation and the refund limitations/options or just to inform that an event is cancelled.

If we issue you a refund for a ticket due to a cancelled event that cannot be rescheduled, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If the refund cannot be returned via the original payment method we will contact you via email to make alternate refund arrangements. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

EXCHANGES

Before purchasing, please carefully look over the entire process and confirm the items in your cart before you decide to purchase. There are no refunds. All purchases are final once the transaction is completed. We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.

Seating maps are representative of a venue’s layout; however, they are subject to change at any time and refunds are not allowed if the map is updated or if additional seats/rows are added or seats change as a result of a venue change after purchase.

In the event you cannot attend an event, you have the following options:

Patrons may exchange their tickets for a different event. A $10 fee per ticket will be applied to all exchanges. The exchange may not take place after the original performance date has passed. Patrons will pay for the difference of the exchanged event. However, refunds will not be issued if the exchanged event is less than the original event purchased.
Patrons may request purchased tickets to be converted into a tax-deductible donation to the presenting non-profit organization, Giving With Aloha.

You agree that you will not attempt to evade, avoid, or circumvent any refund restrictions listed in this agreement and you will not dispute or otherwise seek a “chargeback” from your credit card company. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

ORDERING ERRORS

Once an order is placed, those tickets are removed from inventory and are not available for purchase by others. Before an order is complete, the number of tickets and charges are shown in the cart, and you are asked to review the order and accept it. Once you confirm and accept an order, there will be no refunds. All discounts must be applied at the time of sale. No discounts will be applied after the patron has confirmed their order and completed the sale. We will not exchange tickets into the discounted price after the order has been completed. All sales are final.

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